Refund Policy

1. General Principles

Because our service provides consumption-based API processing (pay-as-you-go), purchased credits that have been utilized cannot be refunded in cash. Refunds are issued as account balance credits for future API usage.

2. Eligible Refund Conditions

2.1 Prolonged Outages

If our API service experiences an unscheduled outage exceeding 24 consecutive hours, you are entitled to:

• Service credit compensation in accordance with our Service Level Agreement (SLA).
• Extension of account active status (if applicable).

2.2 Server-Side Technical Errors

If a bug or system error deducts balance without providing a valid response, we will:

• Automatically return the deducted credits back to your account balance.
• Provide additional credit compensation upon ticket review (case-by-case).

2.3 Accidental Double Charge

If a payment processor accidentally double-bills the same top-up transaction, the second transaction is credited to your balance or reviewed by support within 24 hours.

3. Non-Refundable Conditions

Refunds cannot be granted under the following circumstances:

• Used Credits: Credits consumed by successful API solves cannot be refunded.
• Change of Mind: We do not offer cash refunds if you change your mind after depositing. Please use the free $0.50 trial before topping up large amounts.
• Terms of Service Violation: Accounts suspended for abuse or ToS violations forfeit remaining credits.
• Poor Input Quality: Inaccurate solves resulting from low-resolution or corrupted images sent to the API are not refundable.

4. How to Request a Credit Refund

If you qualify for a credit refund based on the above criteria, please submit a ticket to [email protected] with your Account ID, timestamp of the incident, and affected request IDs.